Is there somewhere near me I can go to see this product? There are a number of outlets around the UK that stock Mangar International’s products. Not every outlet carries every one of our products and prices may vary. For your local dealers please call Head Office on 01544 267674.
I sent the VAT form back a week ago but have not yet received my refund. VAT refunds are paid in the same manner in which the order was placed. If you paid by a credit or debit card then we will credit your card to the value of your VAT. Customers who paid by cheque will receive a cheque back from us. If after a week you have not received your cheque, or refund onto your card, please call our Head Office on 01544 267674 to ensure we have received your VAT form back.
My invoice and VAT form aren’t in the box with the product, where are they? We send the Invoice and VAT form separately from your product, they should usually arrive a couple of days after the goods. If you have not received them within a week please call us on 01544 267674 and we will send copies.
Why do I have to pay VAT now? Last time I ordered I filled in a form and didn’t have to pay it. After consulting with the VAT office Mangar International now has to charge VAT on all orders. Customers who are VAT exempt can fill out a short form which once returned to our Head Office will enable us to refund their VAT. Guidance on eligibility is available from the National Advice Service on 0845 010 9000.
Can I take my product on holiday? Yes, all our equipment is portable and is suitable for use throughout the world. Use your normal travel plug. If taking a battery powered Airflo to a country with 110v supply, a 110v Airfo battery charger can be purchased through Mangar International.
Can I use my battery Airflo plugged into the mains power supply? The battery Airflo will work while plugged into the mains, but it will still be running off the battery power. The batteries will charge when the Airflo is not in use but any operation will halt the charging and power will be drained from the batteries. Do not charge the battery from the mains while using the bathing cushion in a water filled bath.
How can I make sure the suckers (suction cups) stick firmly to the bath? We suggest you regularly wipe over the bottom of the four suckers (suction cups) on the base of the bath lift, as this will make sure they have the maximum adhesion onto your bath.
How do I put the hand control on charge? Disconnect the hand control from the actuator, connect the hand control to the battery charger. Plug the battery charger into a mains power supply outside the bathroom and switch on. The amber light on the charger will light up to indicate that the charger is properly connected to the hand control.
How many baths can I get out of 1 charge? The amount of baths can vary on a number of factors; how much the user or users weight, how old the batteries are and most importantly, how well the batteries have been maintained and charged since purchase. We recommend that batteries are left on charge when not in use. Not only will this mean they are always ready to give enough power for several baths, it will also keep the batteries in optimum condition for a longer life.
How often would you recommend that I have my equipment serviced? Once every twelve months, as this would ensure that a certain standard of maintenance is kept and any adjustment or rectification can be done without loss of usage by the user.